Shipping & Delivery

Australia

Orders over $100 qualify for FREE shipping. Please note that if discounts, coupons or other offers reduce the value of the order to below $99, free shipping does not apply.

Orders under $100 are charged at a flat rate of $10.

Small packages may be left in a safe place if one is available however larger packages may require a signature. If no-one is available to sign a calling card is usually left by the courier company and the customer is able to make collection or re-arrange delivery depending on the available couriers policy. For any issues please contact us straight away.

All orders are aimed to be processed and dispatched within 2 working days and delivery time is dependant on chosen delivery mode.

International

HOW MUCH IS DELIVERY?

The cost of delivery depends on location.

Please note most locations do have options for standard, express delivery and orders can qualify for free shipping depending on location and spend. Do not forget to check shipping choices upon checkout to see the options available in your location and order.

DUTIES & TAXES

Orders may be subject to duties and taxes depending on the location and are the responsibility of the receiver. We recommend that you contact your local customs office for information, as customs policies and practices vary widely from country to country.

WHAT IF MY ORDER HAS NOT ARRIVED IN THE ESTIMATED TIME?

Please note that our shipping guidelines are based on the estimated time of arrival from the dispatch date, not the date your order is placed, and can depend on your location.

Please be advised that our delivery time guidelines are based on business days, which only includes Monday - Friday and excludes public holidays.

All orders are aimed to be processed and dispatched within 3 working days and delivery time is dependant on chosen delivery mode

WHAT HAPPENS IF AN ITEM I ORDERED WAS OUT OF STOCK?

If you have placed an order and the product is out of stock our team will reach out and discuss options available. If the product is out of stock on the website please reach out to us via our email for further information and we can give more information on when we will hopefully have this stocked in your location. Contact us on info@subtleenergies.com.au

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